Terms and Conditions


Passengers are carried subject to and in terms of our standard conditions of carriage, notwithstanding anything contained herein to the contrary.

1. Tickets

  • Tickets are not transferable and are valid for use only by the persons to whom they are issued and for the date and time shown thereon.
  • It is the passenger’s responsibility to ensure that the correct information is shown on the ticket.
  • Passengers are not allowed to break their journey unless separate tickets are issued at the appropriate fares, for each individual journey.

2. Amendments

  • For a ticket booked at a Travel Agent, all changes to be made by the Travel Agent, not the passenger.
  • Tickets may be moved up until – but no later than – four (4) hours prior to departure time.
  • Any change on tickets, requires the issue of a replacement ticket and an admin fee of R 40-00 will be charged.

3. Cancellations

  • A 30% cancellation fee will be charge on ALL cancellations.
  • Once a ticket has been moved it cannot be cancelled.
  • NO money will be refunded if cancellation takes place within 24 hours of the trip.

4. Departure Time

  • Passengers are required to be at departure points 15 minutes before the time of departure shown on the ticket. Any seat not filled within 5 minutes prior to the scheduled departure time, will be offered for sale to stand-by passengers on a first come, first served basis.

5. Passengers’ Luggage

  • Unless contracted to the contrary, and at the sole discretion of Lowveld Link, each fare-paying passenger is permitted to take free of charge, at own risk, one suit case not exceeding 80cmx60cmx30cm in size, of a total mass not exceeding 20kg. Extra luggage (e.g. golf bag, bicycle, body board, skateboard etc. but no surf boards allowed) is allowed at a fee only by prior arrangement.
  • Lowveld Link reserves the right to refuse the carriage of luggage which does not comply with these conditions.
  • Large items must be carried in the luggage compartment and loaded only by passenger.
  • Unaccompanied luggage will not be carried.
  • Lowveld Link is not responsible whatsoever for loss or damage to passengers’ luggage, hand luggage or personal effects.
  • Insurance of passengers’ property or luggage is passengers’ responsibility.

6. Smoking

  • Smoking is prohibited on all the coaches.

7. Unaccompanied Children

  • No unaccompanied children under the age of 6 years will be carried.

8. Alcohol

  • Lowveld Link reserves the right to refuse the consumption of alcohol on its vehicles, or not to undertake the conveyance of any passenger who enters the vehicle whilst intoxicated.

9. Pets

  • No animals will be carried, with the exception of a trained guide-dog accompanying a blind passenger.

10. Other


  • Lowveld Link will make every effort to keep to the current published timetable, but services may be affected by road, weather or other conditions beyond our control. Lowveld Link will therefore not accept liability for any costs incurred by passengers under such circumstances.


  • Lowveld Link reserves the right to refuse to undertake the conveyance of or the continued conveyance of any passenger(s).
  • Lowveld Link reserves the right to cancel any of its services for whatever reason without notice. Under no circumstances will any liability be accepted for losses incurred by pre-booked passengers.
  • All fares and schedules are subject to change without notice.